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Terms and Conditions

The following tells you the terms and conditions on which we supply any of the products listed on our website www.diabloequestrian.com to you and how we run the website and treat the personal information which you provide us with. 

Please read these Terms and Conditions carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you do not agree with our Terms and Conditions, please do not use this website. Nothing in these terms affects your statutory rights. We reserve the right to change the contents of this website, including these Terms and Conditions, at any time without notice. It is your responsibility to ensure that you are aware of any changes. Your use of the website after a change has been posted will signify your acceptance of the modified Terms and Conditions. We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. 

Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs. We will endeavour to ensure that this is for the shortest time possible.


All copyright and other intellectual property rights relating to this website and its content, including images, text and any other material are owned or registered by Diablo Equestrian Limited.


Disclaimer of content

Whilst we have taken all reasonable steps to ensure the accuracy of the information on this website, it is provided on an “as is” basis and we give no warranty regarding the accuracy of the content of this website. Any advice given on this website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for professional advice on your specific requirements.


Complaints Policy

In the event that we fail in meeting our high standards of customer services please do not hesitate to contact us via post or email to: 

Diablo Equestrian Limited,
Panteg Farm
Lower Machen
NP10 8GY

Email: hello@diabloequestrian.com.

We aim to acknowledge your communication and to start our investigations within five working days following our receipt of it. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.



When you register for an account, you will be asked to enter your email address and choose a password. You are responsible for keeping your email address and password confidential. You agree that you are solely responsible for all activities that occur using your email address and password.


Ownership, Permitted Use and Site Content

All of the content contained on this website, including information, communications, text, graphics, photographs, images, sounds, moving images, video, illustrations, code and other materials, together with all trademarks, logos and domain names are owned by Diablo Equestrian Limited. The content and marks are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written consent of Diablo Equestrian Limited.

Any unauthorized use by you of any content or marks will result in legal action taken against you. You are authorized to view, display, print and download Content and individual pages from the site for personal, informational, and non-commercial use only (provided that you retain all copyright and other proprietary notices contained on those pages).


Accuracy of Information

Diablo Equestrian Limited takes reasonable effort to ensure that content on this site is complete, accurate and current. Despite Diablo Equestrian Limited’s efforts, however, the information on this site may occasionally be inaccurate, incomplete or out of date. Products included on the site may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the site. In addition, we may make changes in information about price and availability without notice. Diablo Equestrian Limited reserves the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. Diablo Equestrian Limited also may require verification of information prior to the acceptance and/or shipment of any order.


Our Contract

The information you provide when placing an order is for billing and delivery purposes or for contacting you with any query we may have. When placing an order from Diablo Equestrian Limited, you will be sent an email confirming receipt of the order and your order details. A contract between you and Diablo Equestrian Limited will only take place once the order has been accepted, processed and items have been dispatched. Once your order has left our warehouse you will receive another email, confirming your order has been dispatched. 

Diablo Equestrian Limited retains the right to refuse any request or order made by you. If your order is accepted you will be informed by confirmation email. 

Any emails with customers both B2C and B2B are for discussion purposes only and can not be used to create a binding contract. 



All items shown as ‘in stock’ will normally be delivered within a standard delivery timescale of 3 – 5 working days, however, Diablo Equestrian Limited will not be responsible for any postal / courier delays, which would be out of our control.



Diablo Equestrian Limited accept payment from all major Debit and Credit Card companies and via PayPal. Unfortunately, we do NOT accept payment via cheques or postal orders. 

Upon receiving your order, a standard pre-authorisation check on your payment card will be carried out, to ensure there are sufficient funds in the account for the transaction. Goods will not be dispatched until this check has been completed. Your card will be debited once the order has been accepted.


Tax and Duties Charges

Please be aware that tax and duty charges are out of our control. For accurate information regarding what charges you may receive, please contact your local tax office.

Please be aware that all orders with delivery outside of the UK will be subject VAT and Duty charges. To find out how much these charges would be, we recommend contacting your local tax office. It is the customers responsibility to pay for these charges. An order cannot be ‘returned to sender’ unless these charges have been cleared. Delay or refusal when paying for these charges, may result in your shipment being destroyed.


Discount codes

Diablo Equestrian may from time to time offer discount codes to our customers via our website or through our social media pages. The conditions of use relating to any discount code will be specified at the time of issue, so please read any accompanying information thoroughly before using your discount code. Only one discount code can be applied per order. We reserve the right to vary these conditions.


Social Media Competitions

For terms and conditions relating to Social Media Competitions, Please click <Here> 



The Terms and Conditions below apply to any competition hosted by Diablo Equestrian through their own official social media channels only.

  1. Employees of Diablo Equestrian and their close relatives and anyone otherwise connected with the organisation or judging of the competition are not allowed to enter. 
  2. There is no entry fee and no purchase necessary to enter this competition. 
  3. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 
  4. Multiple entries from one person are accepted for this competition, and will increase their chances of winning. 
  5. Closing date for entry will be given with the competition announcement. After this date the no further entries to the competition will be permitted. 
  6. No responsibility can be accepted for entries not received for whatever reason. 
  7. The rules of the competition and how to enter are as follows: 
  8. The competition is open worldwide, participants must be 13 years of age or over as required to posses an Instagram or Facebook account. 
  9. Diablo Equestrian reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of their control. Any changes to the competition will be notified to entrants as soon as possible by Diablo Equestrian.
  10. Diablo Equestrian is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. 
  11. The prize is as follows: The prize is as stated on Diablo Equestrian’s Facebook or Instagram (@diabloequestrian) and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. 
  12. Winners will be chosen: at random by a member of Diablo Equestrian’s employees, from all entries received and verified by Diablo Equestrian. 
  13. The winner will be notified by direct message on Instagram or Facebook within 2 days of the closing date. If the winner cannot be contacted or does not claim the prize within 5 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. 
  14. Diablo Equestrian will notify the winner when and where the prize can be collected / is delivered. 
  15. Diablo Equestrian’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. 
  16. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 
  17. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. 
  18. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. 
  19. The winner’s name will be available 5 days after closing date by emailing the following address: hello@diabloequestrian.com